Call Center Terms and Conditions (Toll-Free)

Considering that the General Organization for Social Insurance is one of the active agencies that serve a large segment of society, and since the call center (toll-free) is one of the main channels that the organization relies on in communicating with the customers. Therefore, the organization is committed to provide the necessary protection for the customers' data by clarifying the conditions for the types of data that the organization may request and obtain.

The privacy policy and terms of use of the call center have been developed to ensure a safe communication environment between the organization and the customers.

Kindly, read this document carefully as it contains information about content sharing and ways for the organization to respond to confidential, offensive, insulting, or inappropriate content.

•Terms of Use and Conditions:

1. The use of the Toll-Free Service and the sharing of personal data or any other data through this service is subjected to acceptance of the terms and conditions herein that the organization is subjected to.

2. These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and any new changes that may occur in their regard.

3. The user is prohibited from recording the call for any purpose and publishing it via social media or any other means, and the organization has the right to take the necessary actions.

• Privacy protection:

1. The General Organization for Social Insurance understands the importance of your privacy and personal data shared through this channel; Therefore, we are committed to keep all data for all users safe, secure and confidential, and therefore only contact information will be requested from the user to provide the necessary assistance regarding the insurance inquiry and the services and products provided.

2. We know that the relationship between our customers and our employees is a degree of professionalism and respect, so we encourage any opinions or suggestions that the user wishes to share if the user will express it in a polite manner and decent words. It is prohibited to publish any personal information or information that may identify our employees publicly through the organization's account pages on social networking sites or any other means.

• Copyright/Use License:

1. The organization has established a (Toll-Free) service as one of the channels of communication with it to inquire about social insurance laws and everything related to that.

2. All trademarks, logos, and images used in the (Toll-Free) service are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval of the organization, unless states otherwise

3. The General Organization for Social Insurance shall not bear any responsibility for the content published by users, including posts shared by employees of the organization who are not officially authorized to manage the (Toll-Free) service via digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's direction.

4. Users may share their observations and suggestions through the organization’s account in the (Toll-Free) service, if they avoid using offensive, insulting, or threatening words, including:

a) Posts that contain threats, are personally offensive, use inflammatory language or profanity, or are classified as messages of harassment or nuisance towards an individual, entity or organization.

b) Posts that are false, inaccurate, or misleading in any way.

c) Spam posts that contain or infect devices with any viruses or link them to malware, spyware, or the like that may harm the user's computer.

• The Responsibility:

The services or information obtained through the (Toll-Free) service are provided on “as it is” and “as available” basis, and accordingly, the organization will not, under any circumstances, be liable for any damages, including (damages direct, indirect, special, incidental or consequential, losses or expenses incurred in connection with this channel or its use or inability to use it by any party or in connection with failure of performance, error, omission, interruption, disruption, delay in operation or broadcasting or because of computer viruses or failure of lines or systems or was a result of a breach of this agreement or guarantees or negligence or responsibility for services or information or otherwise) and any other types of damages, even if the organization or its representative has been notified of the possibility of such damages or losses. We consider reporting the aforementioned damages an essential element of the interaction between the customer or the user and the organization. Also, the organization is entitled to claim responsibility for any party that directly or indirectly causes any kind of damage.

Last updated: 2026/06/07