Terms And Conditions

Considering that the General Organization for Social Insurance is one of the active establishments on the level of the following electronic platforms and social networks: (X platform, Facebook, YouTube, and LinkedIn). As the organisation is committed to provide the necessary protection for the customers’ data by clarifying the conditions for the types of data that the organisation may request, and what the organisation may use these data when requested and collected through social media sites channels.

The privacy policy and terms of use of the social media networks, which described above, are to ensure the provision of a safe communication environment in the organization's accounts between both the organization and the users of these networks.

Kindly, read this document carefully as it contains information about content sharing and ways for the organization to respond to confidential, insulting, offensive or inappropriate content.

• Terms and Conditions of Use:

1- The use of the organisation’s pages in social media networks is subject to the privacy and security policies of those networks, and to the terms of use issued by these networks. It is necessary to refer to the terms, conditions, agreements and policies that explain the method of using each social network and read it carefully; It differs from the organisation's privacy policy.

2- The presence of the General Organization for Social Insurance through the media is limited to the platforms that the platform itself owns and manages and controls (X platform, Facebook, YouTube, and LinkedIn), noting that these platforms are not considered affiliates to the General Organization for Social Insurance.

3- Sharing personal information (or any other information) through the organisation's accounts on social media networking sites constitutes acceptance of these terms and conditions.

4- These terms and conditions may undergo subsequent changes at any time, which requires reviewing the terms and conditions regularly, and review any new changes that may occur in relation to these terms and conditions.

• Privacy protection:

1- Social media networking sites are considered public networks, which requires not sharing any personal information (such as personal details, bank account data, e-mail, insurance account information, personal account passwords, or even the national address) on the pages of social media networking sites. As the organisation's accounts through social networks do not direct the inquirer to any website for the purpose of filling in the data related to the personal information described above, and will only request contact information with the inquirer to provide the necessary assistance with regard to the services and products provided by the organisation.

2- Kindly, do not share or discuss any insurance details of the inquirer or talk about his/her relationship with the organisation publicly.

3-Kindly, respect the privacy of our employees. We know that the relationship between our customers, our branches, relationship officials and employees is a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publishing any personal information, or information that may identify them publicly through the organisation's accounts pages on social media networking sites.

• Copyright/Use License:

1- The organisation's pages were established through social media networks to publish everything related to the services and products provided to the organisation's customers and other insurance benefits, and as one of the means of communication with the organisation.

2- It is permissible to re-publish the organisation's posts through the social media networking pages of the organisation, and express an opinion on these networks, knowing that they are not modified or tampered with, and that the name of the account of the posts’ owner must be mentioned.

3- All trademarks, logos, and images used in our accounts on social networking sites and copyrights in the content that we publish through our accounts are the intellectual property of the General Organization for Social Insurance, and these materials may not be copied or misused in any way, or even used for commercial purposes without obtaining the prior approval from the organisation, unless otherwise stipulated.

4- The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage our accounts via social media networking sites. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

5- You have the right to share any content through the organisation’s pages on social media networks, taking into consideration that your participation is an approval and confirmation that the content of this participation is not confidential and does not violate any contractual restrictions or violate any rights of any third party.

6-Users and inquirers may share their observations and suggestions through the organisation’s pages on social media networks, knowing that the use of offensive or insulting words or anything threatening is avoided, as the organisation may delete any comments or posts from users and inquirers, and ban them if it deems that they include the following:

A - Posts and comments that are inappropriate, offensive, or not related to the main topic of the post, or any posts that contain obscene, pornographic, or sexually explicit media.

B- Posts and comments that contain threats or personal attacks, use incitement or insulting terms, or are classified as messages of harassment or nuisance towards an individual, establishment or organization.

C - Wrong, inaccurate, or misleading posts and comments in any way.

d- Random posts and comments that contain or lead to infection of devices with any viruses or link them to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

1- The organisation has the right to hide or permanently delete any posts from any user through the organisation’s pages in social media networks.

2- When you participate through the Forganisation's pages on social media networking sites, the organisation has the right to use the content of your posts on its pages through any media without any legal or financial obligation with that participation.

3- The organisation is not responsible for any content or opinions expressed or shared by a user through its pages on social media networking sites. Also, the posts that appear on those pages do not necessarily reflect the orientation of the General Organization for Social Insurance, and the organisation is not aware of their validity. The organisation is not responsible for third party websites or their content.

• Manage and monitor the organization's social media accounts/communicate with us

The organisation makes every effort to supervise its social media accounts on a daily basis. If there is any insurance inquiry regarding services or products, please visit the (Contact Us) page on our website, and if you want a quick and immediate response to any problem you encounter, please call us on (8001243344) during the official working hours of the organisation that start on:

Sunday - Thursday from 08:00 a.m. to 06:00 p.m.

Friday from 02:00 p.m. to 06:00 p.m.

Saturday from 09:00 a.m. to 02:00 p.m.

Or through the customer care account on X platform @gosicare which is available 7 days a week.

The organisation is also entitled to claim responsibility for any party that directly or indirectly causes damage of any kind.

As the General Organization for Social Insurance is an active social insurance organisation on the level of digital applications, including the following instant chatting applications: (Chatbot) and (Live chat), the privacy policy and terms of use of those applications have been developed to ensure the provision of a safe and respectful communication environment between both the organisation and the users.

Whereas, the organization is committed to provide the necessary protection for the customers' data by clarifying the types of data conditions that the organization may request and obtain, and what this data may be used when requested and collected through instant chatting applications, and confirming the organization's strategic orientation to be a digital organization that provides automated services according to a distinctive digital operating model that contributes in strengthening the insurance protection law in the kingdom and achieves customer satisfaction. Therefore, an account has been created in (Chatbot) and (Live chat) to inquire about all insurance services for the customers including contributors, pensioners and employers.

Kindly, read this document carefully as it contains information about content sharing and the responding ways of the organization towards confidential, insulting, offensive or inappropriate content.

• Terms of Use and Conditions:

1- The use of (Chatbot) and (Live chat) applications and the sharing of personal information or any other information through these applications constitutes acceptance of these terms and conditions.

2- These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and any new changes that may occur in their regard.

3- It is prohibited for the user or customer to register or take a screenshot in the (Chatbot) and (Live chat) applications for the purpose of misuse and publishing them through social media or any other means, and the organisation has the right to take the necessary measures.

• Privacy protection:

1- The General Organization for Social Insurance is responsible for protecting the data shared through these channels. Therefore, we are committed to keep all data for all users safe, secure and confidential. Therefore, only contact information will be requested from the inquirer to provide the necessary assistance regarding his/her insurance inquiry and the provided services and products.

2- Please respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express that in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or other information that may identify them.

• Copyright/Use License:

1- The organization's account was created in (Chatbot) and (Live chat) applications as one of the means of communication with us.

2- All trademarks, logos, and images used in (Chatbot) and (Live chat) applications are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval from the organization, unless otherwise specified.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage (Chatbot) and (Live chat) applications through digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

4- Customers and inquirers may share their observations and suggestions through the organisation's account in the (Chatbot) and (Live chat) applications, knowing that the use of offensive or insulting words or anything threatening is avoided, and such posts include:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

B- Posts that contain threats or personal attacks, use profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, establishment or organization.

C - Wrong, inaccurate or misleading posts in any way.

D- Random posts that contain or infect devices with any viruses or link devices to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

The services or information obtained through (Chatbot) and (Live chat) applications are provided on an "as it is" and "as available" basis, and therefore the organisation will not, under any circumstances, be liable for any damages, including (direct, indirect, special, incidental or consequential damages, or error, omission, interruption, failure, or delay in operation or broadcasting, or due to computer viruses, or failure of lines or systems, or was the result of a breach of this agreement, warranties, negligence, or responsibility for services, information, or otherwise) or in other cases, even if the organisation was notified or the representative of the possibility of such damages or losses.

We consider reporting the aforementioned damages an essential element of the interaction between the customer or the inquirer with the organisation.As the General Organization for Social Insurance is an active social insurance organisation on the level of digital applications, including the following instant chatting applications: (Chatbot) and (Live chat), the privacy policy and terms of use of those applications have been developed to ensure the provision of a safe and respectful communication environment between both the organisation and the users.

Whereas, the organization is committed to provide the necessary protection for the customers’ data by clarifying the types of data conditions that the organization may request and obtain, and what this data may be used when requested and collected through instant chatting applications, and confirming the organization’s strategic orientation to be a digital organization that provides automated services according to a distinctive digital operating model that contributes in strengthening the insurance protection law in the kingdom and achieves customer satisfaction. Therefore, an account has been created in (Chatbot) and (Live chat) to inquire about all insurance services for the customers including contributors, pensioners and employers.

Kindly, read this document carefully as it contains information about content sharing and the responding ways of the organization towards confidential, insulting, offensive or inappropriate content.

• Terms of Use and Conditions:

1- The use of (Chatbot) and (Live chat) applications and the sharing of personal information or any other information through these applications constitutes acceptance of these terms and conditions.

2- These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and any new changes that may occur in their regard.

3- It is prohibited for the user or customer to register or take a screenshot in the (Chatbot) and (Live chat) applications for the purpose of misuse and publishing them through social media or any other means, and the organisation has the right to take the necessary measures.

• Privacy protection:

1- The General Organization for Social Insurance is responsible for protecting the data shared through these channels. Therefore, we are committed to keep all data for all users safe, secure and confidential. Therefore, only contact information will be requested from the inquirer to provide the necessary assistance regarding his/her insurance inquiry and the provided services and products.

2- Please respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express that in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or other information that may identify them.

• Copyright/Use License:

1- The organization's account was created in (Chatbot) and (Live chat) applications as one of the means of communication with us.

2- All trademarks, logos, and images used in (Chatbot) and (Live chat) applications are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval from the organization, unless otherwise specified.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage (Chatbot) and (Live chat) applications through digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

4- Customers and inquirers may share their observations and suggestions through the organisation’s account in the (Chatbot) and (Live chat) applications, knowing that the use of offensive or insulting words or anything threatening is avoided, and such posts include:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

B- Posts that contain threats or personal attacks, use profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, establishment or organization.

C - Wrong, inaccurate or misleading posts in any way.

D- Random posts that contain or infect devices with any viruses or link devices to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

The services or information obtained through (Chatbot) and (Live chat) applications are provided on an "as it is" and "as available" basis, and therefore the organisation will not, under any circumstances, be liable for any damages, including (direct, indirect, special, incidental or consequential damages, or error, omission, interruption, failure, or delay in operation or broadcasting, or due to computer viruses, or failure of lines or systems, or was the result of a breach of this agreement, warranties, negligence, or responsibility for services, information, or otherwise) or in other cases, even if the organisation was notified or the representative of the possibility of such damages or losses.

We consider reporting the aforementioned damages an essential element of the interaction between the customer or the inquirer with the organisation.

Considering that the General Organization for Social Insurance is an active social insurance organisation on the level of digital applications, including the following instant chatting applications: (WhatsApp), the privacy policy and terms of use of that application were developed to ensure the provision of a safe and respectful communication environment in the organisation's channels, between both the organisation and its users. Whereas, the organization is committed to provide the necessary protection for its customers’ data by clarifying the conditions for the types of data that the organization may request and obtain, and what this data may use when requested and collected through the application (WhatsApp), and confirming the organization’s strategic orientation to be a digital organization that provides automated services according to a distinguished operational model that contributes in strengthening the insurance protection law in the kingdom and achieves customer satisfaction. A (WhatsApp) account was created to inquire about all insurance services for the organisation’s customers, including contributors, pensioners, and employers.

Therefore, kindly read this document slowly and carefully, as it contains information about sharing content and responding ways of the organization to any confidential, insulting, offensive or inappropriate content.

• Terms of Use and Conditions:

1- The use of the privacy and security policies of (WhatsApp) is subjected to the terms of use issued by the company, which requires reference to the terms, conditions, agreements and policies that explain the method of using (WhatsApp) and reading them carefully. These policies may differ from the organisation's privacy policy.

2- Using the (WhatsApp) application and sharing personal information or any other information through the application constitutes acceptance of these terms and conditions.

3- These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and review any new changes that may occur in their regard.

• Privacy Protection:

1- The General Organization for Social Insurance understands the importance of protecting the data shared through this channel, so, we are committed to keep all data for all users safe, secure and confidential. Therefore, only contact information of the inquirer will be required to provide the necessary assistance regarding his/her insurance inquiry and the provided services and products.

2- Please respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express it in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or information that may identify them.

• Copyright/Use License:

1- The organisation account was created in the application (WhatsApp) as one of the means of Contact Us service.

2- All trademarks, logos, and images used in the (WhatsApp) application are intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval of the organisation, unless otherwise stated.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage (WhatsApp) via digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

4- Customers and inquirers may share their observations and suggestions through the organisation’s account in the (WhatsApp) application, knowing that the use of offensive or insulting words or anything threatening is avoided. Examples of these posts:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

B- Posts that contain threats or personal attacks, or using profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, establishment or organization.

C - Wrong, inaccurate or misleading posts in any way.

D- Random posts that contain or infect devices with any viruses or link devices to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

1- The services or data that are obtained through the (WhatsApp) application are provided “as it is” and “as available”, and therefore the organisation will not, under any circumstances, be liable for any damages, including: (direct, indirect, special, incidental or consequential damages, losses or expenses related to the use or connection with this channel or inability to be used by any party or in connection with any failure of performance, error, omission, interruption, disruption or delay in operation or broadcasting or due to computer viruses or failure of lines or systems or was a result of a breach of this agreement or guarantees or negligence or responsibility for services or information or otherwise) and other damages, even if the organisation or its representative has been notified of the possibility of such damages or losses.

We consider reporting the aforementioned damages as an essential element of the interaction between the customer or the inquirer and the founder.

As the General Organization for Social Insurance (“the Organisation”) is an active social insurance organisation on the level of digital services, including: (Virtual visit), the privacy policy and terms of use of those services have been developed to ensure the provision of a safe and respectful communication environment between both the ogranisation and its users.

Whereas, the organisation is committed to provide the necessary protection for customers' data by clarifying the conditions for the types of data that the organisation may request and obtain, and the data that may be used when requested and collected through the (Virtual visit) service.

In confirmation of the organisation's strategic orientation to be a digital organisation that provides automated services according to a distinguished digital operational model that contributes in strengthening the insurance protection law in the Kingdom, and achieves customer satisfaction. The (Virtual visit) service was launched to inquire about all insurance services for organisation's customers, including contributors, pensioners and employers.

Therefore, kindly, read this document slowly and carefully, as it contains information about sharing content and ways of the organization in responding to any confidential, offensive, insulting or inappropriate content.

• Terms and Conditions of Use:

1- Using the (Virtual visit) service and sharing your personal data or any other data through this service constitutes acceptance of these terms and conditions.

2- These terms and conditions may be subject to subsequent changes at any time, therefore, it is necessary to review these terms and conditions periodically and any other new changes that may occur in their regard.

1- It is prohibited for the user or the customer to register or take a screenshot in the (Virtual visit) service for the purpose of misuse and publishing it through social media or any other means, and the organisation has the right to take the necessary measures towards this action.

• Privacy protection:

1- The General Organization for Social Insurance understands the importance of your privacy and personal data shared through this channel; Therefore, we are committed to keeping all data for all users safe, secure and confidential. Therefore, only contact information will be requested with the inquirer to provide the necessary assistance regarding the insurance inquiry, the services, and the provided products.

2- Kindly, respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on high level of professionalism and respect, so we encourage any opinions, criticize

or suggestions that the user wishes to share as long as the user will express it in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or information that may identify them.

• Copyright/Use License:

1- The organisation established a (Virtual visit) service as one of the means of communication with the organisation.

2- All trademarks, logos, and images used in the (Virtual visit) service are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or used in any way, or even used for commercial purposes without obtaining the prior approval of the organisation, unless otherwise stated.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage the (Virtual visit) service through digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

2- Customers and people who want to inquire may share their observations and suggestions through the organisation’s account in the (Virtual visit) service, and must not use an offensive or insulting word or anything threatening, including:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

b- Posts that contain threats or personal attacks, use profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, entity or organization.

C - Wrong, inaccurate or misleading posts in any way.

d- Random posts that contain or infect devices with any viruses or link them to malware, spyware, or any similar, which may harm the user's computer.

•Responsibility:

The services or information obtained through the (Virtual visit) service are provided “as it is” and “as available”, and therefore the organisation will not, under any circumstances, be liable for any damages, including (damages direct, indirect, special, incidental or consequential losses or expenses incurred in connection with this channel or its use or inability to be used by any party or in connection with any failure of performance, or error, omission, interruption, failure, or delay in operation or broadcasting, or due to computer viruses, or failure of lines or systems, or was the result of a breach of this agreement, warranties, negligence, or responsibility for services, information, or otherwise)and not these damages only. Also, even if the organisation was notified or its representative of the possibility of such damages or losses. We consider reporting the aforementioned damages an essential element of the interaction between the customer or the inquirer with the organisation.

Considering that the General Organization for Social Insurance is one of the active agencies that serve a large segment of society, and since the call center (toll-free) is one of the main channels that the organization relies on in communicating with the customers. Therefore, the organization is committed to provide the necessary protection for the customers' data by clarifying the conditions for the types of data that the organization may request and obtain.

The privacy policy and terms of use of the call center have been developed to ensure a safe communication environment between the organization and the customers.

Kindly, read this document carefully as it contains information about content sharing and ways for the organization to respond to confidential, offensive, insulting, or inappropriate content.

•Terms of Use and Conditions:

1. The use of the Toll-Free Service and the sharing of personal data or any other data through this service is subjected to acceptance of the terms and conditions herein that the organization is subjected to.

2. These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and any new changes that may occur in their regard.

3. The user is prohibited from recording the call for any purpose and publishing it via social media or any other means, and the organization has the right to take the necessary actions.

• Privacy protection:

1. The General Organization for Social Insurance understands the importance of your privacy and personal data shared through this channel; Therefore, we are committed to keep all data for all users safe, secure and confidential, and therefore only contact information will be requested from the user to provide the necessary assistance regarding the insurance inquiry and the services and products provided.

2. We know that the relationship between our customers and our employees is a degree of professionalism and respect, so we encourage any opinions or suggestions that the user wishes to share if the user will express it in a polite manner and decent words. It is prohibited to publish any personal information or information that may identify our employees publicly through the organization's account pages on social networking sites or any other means.

• Copyright/Use License:

1. The organization has established a (Toll-Free) service as one of the channels of communication with it to inquire about social insurance laws and everything related to that.

2. All trademarks, logos, and images used in the (Toll-Free) service are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval of the organization, unless states otherwise

3. The General Organization for Social Insurance shall not bear any responsibility for the content published by users, including posts shared by employees of the organization who are not officially authorized to manage the (Toll-Free) service via digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's direction.

4. Users may share their observations and suggestions through the organization’s account in the (Toll-Free) service, if they avoid using offensive, insulting, or threatening words, including:

a) Posts that contain threats, are personally offensive, use inflammatory language or profanity, or are classified as messages of harassment or nuisance towards an individual, entity or organization.

b) Posts that are false, inaccurate, or misleading in any way.

c) Spam posts that contain or infect devices with any viruses or link them to malware, spyware, or the like that may harm the user's computer.

• The Responsibility:

The services or information obtained through the (Toll-Free) service are provided on “as it is” and “as available” basis, and accordingly, the organization will not, under any circumstances, be liable for any damages, including (damages direct, indirect, special, incidental or consequential, losses or expenses incurred in connection with this channel or its use or inability to use it by any party or in connection with failure of performance, error, omission, interruption, disruption, delay in operation or broadcasting or because of computer viruses or failure of lines or systems or was a result of a breach of this agreement or guarantees or negligence or responsibility for services or information or otherwise) and any other types of damages, even if the organization or its representative has been notified of the possibility of such damages or losses. We consider reporting the aforementioned damages an essential element of the interaction between the customer or the user and the organization. Also, the organization is entitled to claim responsibility for any party that directly or indirectly causes any kind of damage.

Using the organization’s website and public social insurance smart device applications on the Internet

Acceptance of the terms

The following usage policy governs the use of the General Organization for Social Insurance website on the Internet and smart device applications, and the use of this website and smart device applications means approval of electronic dealings with the organization and the implementation of all legal implications arising therefrom. Please read the terms contained in this agreement carefully. If you do not agree to these terms, they may be amended from time to time.

Your continued access to the website and smart device applications shall be considered your acceptance to be bound by the terms of this agreement and to be subject to all applicable terms and regulations in general. Furthermore, your acceptance to submit to all local terms, regulations, and laws that relate to online conduct and acceptable content You also accept the terms of this agreement in your personal capacity or on behalf of any party you represent. Also, you guarantee that you accept any changes or modifications to the agreement.

Your failure to follow these regulations, whether stated below or posted in various means on this website and smart device applications, may result in suspension or termination of your access to the website and smart device applications without any prior notice.

Definitions

Organization: means the General Organization for Social Insurance.

Law: means Social Insurance Management Law.

Website: means the organization’s website on the Internet (www.gosi.gov.sa).

System Administrator: An employee of the organization in charge of managing the system or website

User" means the user who uses the system by himself or on behalf of others.

If the user is using the system on behalf of a legal entity, then he or she represents and warrants that he or she has the authority to comply with these terms.

Links: an active button, hypertext, or graphic on a web page that links to a command, program, material, or address.

Applications: means applications developed by the organization for smart devices.

Range of the agreement

This agreement applies to the use of the organization’s website and smart device applications that the organization has provided to users. The system's facilities are represented in providing electronic services to the organization’s clients.

User pledges

1. 1. User ID, password, and security

The user is fully responsible for maintaining the confidentiality of their identity and password, in addition to any consequences that may result from their disclosure to any third party.

The user account is used by the account holder only. Accordingly, it is not loaned to any other party for the purpose of using it without obtaining a prior agreement with the organization. The user is permanently responsible for any use related to this account and the consequences of such use; therefore, the password must be kept confidential.

The user must notify the organization immediately if it appears that the password for the account has become known to others or if he discovers any security breach or unusual activity for the account.

2. The information

Information contents

The user is obligated to provide correct, accurate, current, and complete information, as well as to maintain and update the user's information and to always maintain its correctness, accuracy, and completeness, in addition to taking responsibility for what occurs in the system.

User responsibility

The user is fully responsible for the contents of the information that is uploaded or entered into the system and its consequences. Also, he is considered responsible for the effects of any notices or letters received from the organization, and he is considered notified as of the date they were sent to his account. The responsibility of the system administrator does not exceed the limit of dealing with information, its transformation, and the actions of its effects. Also, the user is fully responsible for maintaining the confidentiality and privacy of his personal data, in addition to any other consequences arising from its disclosure.

Guarantee of usage rights and accuracy of information

The user guarantees that he has all the necessary rights, including copyright, to submit information to the system. The user acknowledges that the system administrator has no responsibility to protect the identification of any information submitted. The user agrees that the information he enters into the system is correct, does not violate any law, legislation, order, or regulation, is not cheated or associated with selling stolen or fake materials, and does not violate any third party's copyright, trademark, trade secrets, or any property rights, whether public or private.

Avoid misuse!

When you use the organization's website and applications for any purpose, you frankly agree to:

not to misrepresent any person or entity or misrepresent your organization with a person or entity.

Not to manipulate the identifications in order to hide the origin of any content transmitted through the Internet.

Not to interfere with or disrupt the service or the server or networks connected with the service or not comply with any requirements, procedures, policies, or regulations of networks in which the service is connected.

not to track or harm another person or entity through the system.

Not to obtain or store personal data related to another user.

Not to use the information for anything other than its purpose.

Not to upload, post, transmit, transform, or provide any content that you have no right to provide under any law, contractual, or agency relationship (e.g., confidential information and real estate information that is identified or disclosed as part of the employment relationship).

Not to contain any advertising, promotional material, "junk mail", "long letters", "chain letters," or any other form of unauthorized solicitation.

Not to contain viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications tools.

Organisation rights

The organization reserves the right to change its services without prior notice that are not explicitly included in this agreement, including entry procedures, lists, forms, commands, documentation, programs, and system services provided.

The organization reserves the right to suspend or cancel any user's access to the service in the event of violating any of the terms of this agreement, including: doing an act that harms the system, users, or any of the internet users.

The organization reserves the right to terminate the user's account access to the service if the user's consumption of this medium exceeds the terms of this agreement or the customary and reasonable use of this service.

Organization disclaimer guarantee

The contents of the website, applications, and sub-pages are provided without warranty of any kind. The company and any third-party providers of content disclaim any warranties, and the contained information in this website and smart device applications and sub-pages is provided "as it is" and "when available," and the organization does not provide any guarantee or give any express or implied pledge related to this information, whether the information is related to this website, applications, or any sub-page, to the maximum extent permitted by law. Your use of the website, applications, or any sub-page is at your own risk.

The system does not guarantee the accuracy, adequacy, completeness, or timeliness of the information, materials, products, services, or errors contained on the website, applications, or sub-pages.

We also do not guarantee that the website, applications, or any sub-page will be available, that it will meet the user’s requirements, that it will provide uninterrupted access, that there will be no delay, failure, error, negligence, loss of transmitted information, or that it will not transmit any viruses or corrupt and disruptive properties, or that there will be no damage to the user's computer system. The user assumes personal responsibility for adequate protection and backup of data and/or devices and takes appropriate precautions prior to scanning the computer for viruses or any other destructive characteristics.

The organization does not make any warranties as to the accuracy, operation, or performance of any third-party software used in connection with the website, applications, or sub-pages.

Limits of the organization's responsibility

The organization will not be legally responsible for any direct, indirect, special, or incidental damages, losses, liabilities, or arising losses or liabilities related to your use of the website and applications or your approval, use, or inability to use the information, materials, products, and services provided by the website and applications, or everything related to any failure of performance, error, negligence, interruption, defect, delay in operation or transmission, computer virus, system, or line failure, even if the organization is notified of those links to third-party sites or content.

Your use of Hypertens on the website and applications is your responsibility. The organization provides hypertext links to other sites on the internet for the purpose of providing information for convenience purposes only. The organization is not responsible for the contents of other websites or their web pages, or for the website and applications or their sub-pages.

Also, the organization is not responsible for the accuracy, timeliness, or permanent availability of content, hyperlinks, third-party websites, or pages that link to the website, applications, or its sub-pages. The organization does not assume any responsibility of any kind for the outcome of any decision or action based on any such content, links, or websites.

Trademarks and copyrights

Copyright in the pages, screens, information, and all materials in the agreement, including the website, applications, or any subpage, is owned by the organization through a license, except otherwise. You may print, copy, download, or save from the website, applications, or any sub-page for personal information or when using any products or services on any sub-page. You may not modify or change any materials you print or download from the website, applications, or sub-pages, excluding any identification marks or titles relating to such materials. These materials may not be distributed to others, and any other use of them is prohibited unless you request and obtain prior written permission. No person may use any section of the website and applications on any other website or link another website to the organization’s website and applications or its sub-pages without obtaining prior written permission or approval from the General Organization for Social Insurance.

You must not use the website, applications, or any sub-page for illegal, obscene, defamatory, obscene, or threatening purposes.

The following organization marks: "GOSI", "SIMIS," and "gosionline" are trademarks owned by the General Organization for Social Insurance, and all the related rights belong to the General Organization for Social Insurance.

In addition to what is stated above, it is not possible to use or copy any of the logos or trademarks.

Applicable terms

Your use of the website and applications shall be governed by the organization’s laws and regulations and other applicable laws and regulations in the Kingdom of Saudi Arabia.

Acceptance of Terms

The following Usage Policy governs the mechanism for using Taqdeer Program available through the GOSI website and application. By using the Program, you expressly agree to interact digitally with the General Organization for Social Insurance (GOSI) in accordance with the laws and regulations in force in the Kingdom of Saudi Arabia, including the Electronic Transactions Law and the Personal Data Protection Law.

Please read these terms carefully. If you do not agree, please stop using the Program. Please note that these terms may be modified from time to time, and your continued use of the GOSI website or mobile application shall be constituted as implicit acceptance of such amendments.

Definitions

GOSI The General Organization for Social Insurance.

The Program: Taqdeer Program, a national initiative by the General Organization for Social Insurance (GOSI) to provide distinguished services in appreciation of retirees.

The System: The electronic services management system of Taqdeer Program.

GOSI Website: The official website of GOSI where Taqdeer Program is available (https://www.gosi.gov.sa/en).

GOSI APP: The GOSI smartphone application.

System Administrator: The entity or team responsible for the operation and management of Taqdeer Program.

User: The beneficiary of Taqdeer Program's services, whether in a personal capacity or as a representative of another entity.

Links: Electronic links directing to related services or content.

Scope of Agreement

These terms apply to all services provided by the GOSI website or application through Taqdeer Program. These platforms are considered part of GOSI's digital infrastructure, designed to facilitate retirees' and beneficiaries' access to offers, initiatives, and privileges provided by the Program's partners.

User Commitment

1. ID and Password:

The User shall maintain the confidentiality of their login data and shall bear full responsibility for the use of the account.

The user shall immediately report any suspected unauthorized use.

2. Information:

The User shall provide accurate and correct information and update it when needed. The use shall also bear responsibility for any content they enter into the System.

Intellectual Property and Rights

All materials and content, including the marks and logos associated with Taqdeer Program, are the property of GOSI or are used under license. No part thereof may be copied or reused without prior written permission.

Acceptable Use:

By using Taqdeer Program services, you agree to:

Authorize GOSI to collect personal data necessary to provide the service and share it with Program partners, in accordance with the Personal Data Protection Law and relevant laws.

Consent to receiving promotional messages from the Program.

Consent not to use the service for illegal or unlicensed commercial purposes.

Consent not to tamper with or hack the Program's systems, and not to submit incorrect, deceptive, or abusive information or content.

GOSI Rights

GOSI reserves the right to modify or discontinue any part of Taqdeer Program services at any time without prior notice.

GOSI shall also have the right to suspend or terminate any user account in case of violation of any of these terms.

Disclaimer

The content and services of Taqdeer Program are provided "as is" and "as available." Neither GOSI nor the Program shall bear responsibility for any damages arising from the use or inability to use the service, including malfunctions or data loss.

External Links

Taqdeer Program may include links to websites or services provided by third parties (Program partners). GOSI disclaims responsibility for the content or practices of such websites, and their use is subject to the terms of the providing entities.

Governing Law

These Terms and Conditions are subject to the laws and regulations in force in the Kingdom of Saudi Arabia and shall be interpreted and applied accordingly.

Conflict Resolution

These Terms and Conditions are governed by the applicable laws, regulations, and directives in the Kingdom of Saudi Arabia. The Saudi judiciary shall have jurisdiction over any disputes arising therefrom.

Prohibited Uses:

By using Taqdeer Program, you agree to refrain from the following:

Providing or uploading files to this service that contain viruses, corrupt data, or malicious software.

Uploading any materials or files to Taqdeer Program that contain phrases contrary to public morals for the purpose of defamation, slander, or libel, whether explicitly or implicitly.

Participating through Taqdeer Program in illegal or unlawful activities in the Kingdom of Saudi Arabia

Providing or uploading files that contain software, materials, data, or other information that you do not own or for which you do not have a license.

Using any means, program, or procedure to intercept, or attempt to intercept, the proper operation of Taqdeer platform, or engaging in what is known as (hacking activities).

Using this Program in any way to send any commercial or unsolicited email, or any abuse of this nature to Taqdeer platform.

Undertaking any action that places an excessive or inappropriate load on the infrastructure of Taqdeer platform.

Publishing, advertising, or distributing defamatory material or violating laws

Publishing materials contrary to Islamic teachings or public morals through Taqdeer Program.

Advertising, via Taqdeer, any product or service that could place GOSI in violation of applicable laws or regulations.

Misusing the digital services provided through the website or application, including satirical or deliberate abuse.

User Support

Toll-free number: 8001243344

Website: https://www.gosi.gov.sa/en

Official Social Media Platforms: Taqdeer account on X (@taqdeergosi)

Available on: App Store | Google Play Store

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