Service level agreement

Service level agreement (Customer Service Charter)

The Corporation affirms its keenness to achieve customer satisfaction by making available the external portal services of the Corporation and electronic services at all times as a maximum for them. We present here a list of the external portal services and electronic services that have achieved compliance with these standards, along with the maximum time for providing the service, noting that this time does not include completing the deficiencies in the event that the customer does not provide all the required information, nor does it include the time spent processing transactions by a third party such as the parties other government agencies, if the nature of the transactions so requires. Customers must also abide by the terms and justifications for each service as shown in each of the electronic service cards on the services page press here

Support and assistance

The Foundation's website provides assistance and support in proportion to the largest number of beneficiaries of the site's visitors, by providing readable content, detailed information, and links to some forms of assistance, for example

Privacy and confidentiality of information

The Foundation is keen on the confidentiality of the information of its users and visitors at the top of the list of priorities, and the portal management makes every effort to provide high-quality services to all beneficiaries through the privacy document and confidentiality of information. press here

Provide mechanisms for communication and participation

The website management is committed to interacting and responding to inquiries received through the Contact Us page, press here

Service delivery levels

To access the services performance dashboard, press here