Chatbot Terms and Conditions

As the General Organization for Social Insurance is an active social insurance organisation on the level of digital applications, including the following instant chatting applications: (Chatbot) and (Live chat), the privacy policy and terms of use of those applications have been developed to ensure the provision of a safe and respectful communication environment between both the organisation and the users.

Whereas, the organization is committed to provide the necessary protection for the customers' data by clarifying the types of data conditions that the organization may request and obtain, and what this data may be used when requested and collected through instant chatting applications, and confirming the organization's strategic orientation to be a digital organization that provides automated services according to a distinctive digital operating model that contributes in strengthening the insurance protection law in the kingdom and achieves customer satisfaction. Therefore, an account has been created in (Chatbot) and (Live chat) to inquire about all insurance services for the customers including contributors, pensioners and employers.

Kindly, read this document carefully as it contains information about content sharing and the responding ways of the organization towards confidential, insulting, offensive or inappropriate content.

• Terms of Use and Conditions:

1- The use of (Chatbot) and (Live chat) applications and the sharing of personal information or any other information through these applications constitutes acceptance of these terms and conditions.

2- These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and any new changes that may occur in their regard.

3- It is prohibited for the user or customer to register or take a screenshot in the (Chatbot) and (Live chat) applications for the purpose of misuse and publishing them through social media or any other means, and the organisation has the right to take the necessary measures.

• Privacy protection:

1- The General Organization for Social Insurance is responsible for protecting the data shared through these channels. Therefore, we are committed to keep all data for all users safe, secure and confidential. Therefore, only contact information will be requested from the inquirer to provide the necessary assistance regarding his/her insurance inquiry and the provided services and products.

2- Please respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express that in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or other information that may identify them.

• Copyright/Use License:

1- The organization's account was created in (Chatbot) and (Live chat) applications as one of the means of communication with us.

2- All trademarks, logos, and images used in (Chatbot) and (Live chat) applications are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval from the organization, unless otherwise specified.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage (Chatbot) and (Live chat) applications through digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

4- Customers and inquirers may share their observations and suggestions through the organisation's account in the (Chatbot) and (Live chat) applications, knowing that the use of offensive or insulting words or anything threatening is avoided, and such posts include:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

B- Posts that contain threats or personal attacks, use profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, establishment or organization.

C - Wrong, inaccurate or misleading posts in any way.

D- Random posts that contain or infect devices with any viruses or link devices to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

The services or information obtained through (Chatbot) and (Live chat) applications are provided on an "as it is" and "as available" basis, and therefore the organisation will not, under any circumstances, be liable for any damages, including (direct, indirect, special, incidental or consequential damages, or error, omission, interruption, failure, or delay in operation or broadcasting, or due to computer viruses, or failure of lines or systems, or was the result of a breach of this agreement, warranties, negligence, or responsibility for services, information, or otherwise) or in other cases, even if the organisation was notified or the representative of the possibility of such damages or losses.

We consider reporting the aforementioned damages an essential element of the interaction between the customer or the inquirer with the organisation.As the General Organization for Social Insurance is an active social insurance organisation on the level of digital applications, including the following instant chatting applications: (Chatbot) and (Live chat), the privacy policy and terms of use of those applications have been developed to ensure the provision of a safe and respectful communication environment between both the organisation and the users.

Whereas, the organization is committed to provide the necessary protection for the customers’ data by clarifying the types of data conditions that the organization may request and obtain, and what this data may be used when requested and collected through instant chatting applications, and confirming the organization’s strategic orientation to be a digital organization that provides automated services according to a distinctive digital operating model that contributes in strengthening the insurance protection law in the kingdom and achieves customer satisfaction. Therefore, an account has been created in (Chatbot) and (Live chat) to inquire about all insurance services for the customers including contributors, pensioners and employers.

Kindly, read this document carefully as it contains information about content sharing and the responding ways of the organization towards confidential, insulting, offensive or inappropriate content.

• Terms of Use and Conditions:

1- The use of (Chatbot) and (Live chat) applications and the sharing of personal information or any other information through these applications constitutes acceptance of these terms and conditions.

2- These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and any new changes that may occur in their regard.

3- It is prohibited for the user or customer to register or take a screenshot in the (Chatbot) and (Live chat) applications for the purpose of misuse and publishing them through social media or any other means, and the organisation has the right to take the necessary measures.

• Privacy protection:

1- The General Organization for Social Insurance is responsible for protecting the data shared through these channels. Therefore, we are committed to keep all data for all users safe, secure and confidential. Therefore, only contact information will be requested from the inquirer to provide the necessary assistance regarding his/her insurance inquiry and the provided services and products.

2- Please respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express that in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or other information that may identify them.

• Copyright/Use License:

1- The organization's account was created in (Chatbot) and (Live chat) applications as one of the means of communication with us.

2- All trademarks, logos, and images used in (Chatbot) and (Live chat) applications are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval from the organization, unless otherwise specified.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage (Chatbot) and (Live chat) applications through digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

4- Customers and inquirers may share their observations and suggestions through the organisation’s account in the (Chatbot) and (Live chat) applications, knowing that the use of offensive or insulting words or anything threatening is avoided, and such posts include:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

B- Posts that contain threats or personal attacks, use profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, establishment or organization.

C - Wrong, inaccurate or misleading posts in any way.

D- Random posts that contain or infect devices with any viruses or link devices to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

The services or information obtained through (Chatbot) and (Live chat) applications are provided on an "as it is" and "as available" basis, and therefore the organisation will not, under any circumstances, be liable for any damages, including (direct, indirect, special, incidental or consequential damages, or error, omission, interruption, failure, or delay in operation or broadcasting, or due to computer viruses, or failure of lines or systems, or was the result of a breach of this agreement, warranties, negligence, or responsibility for services, information, or otherwise) or in other cases, even if the organisation was notified or the representative of the possibility of such damages or losses.

We consider reporting the aforementioned damages an essential element of the interaction between the customer or the inquirer with the organisation.

Last updated: 2026/06/07