Social Media Terms and Conditions

Considering that the General Organization for Social Insurance is one of the active establishments on the level of the following electronic platforms and social networks: (X platform, Facebook, YouTube, and LinkedIn). As the organisation is committed to provide the necessary protection for the customers’ data by clarifying the conditions for the types of data that the organisation may request, and what the organisation may use these data when requested and collected through social media sites channels.

The privacy policy and terms of use of the social media networks, which described above, are to ensure the provision of a safe communication environment in the organization's accounts between both the organization and the users of these networks.

Kindly, read this document carefully as it contains information about content sharing and ways for the organization to respond to confidential, insulting, offensive or inappropriate content.

• Terms and Conditions of Use:

1- The use of the organisation’s pages in social media networks is subject to the privacy and security policies of those networks, and to the terms of use issued by these networks. It is necessary to refer to the terms, conditions, agreements and policies that explain the method of using each social network and read it carefully; It differs from the organisation's privacy policy.

2- The presence of the General Organization for Social Insurance through the media is limited to the platforms that the platform itself owns and manages and controls (X platform, Facebook, YouTube, and LinkedIn), noting that these platforms are not considered affiliates to the General Organization for Social Insurance.

3- Sharing personal information (or any other information) through the organisation's accounts on social media networking sites constitutes acceptance of these terms and conditions.

4- These terms and conditions may undergo subsequent changes at any time, which requires reviewing the terms and conditions regularly, and review any new changes that may occur in relation to these terms and conditions.

• Privacy protection:

1- Social media networking sites are considered public networks, which requires not sharing any personal information (such as personal details, bank account data, e-mail, insurance account information, personal account passwords, or even the national address) on the pages of social media networking sites. As the organisation's accounts through social networks do not direct the inquirer to any website for the purpose of filling in the data related to the personal information described above, and will only request contact information with the inquirer to provide the necessary assistance with regard to the services and products provided by the organisation.

2- Kindly, do not share or discuss any insurance details of the inquirer or talk about his/her relationship with the organisation publicly.

3-Kindly, respect the privacy of our employees. We know that the relationship between our customers, our branches, relationship officials and employees is a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publishing any personal information, or information that may identify them publicly through the organisation's accounts pages on social media networking sites.

• Copyright/Use License:

1- The organisation's pages were established through social media networks to publish everything related to the services and products provided to the organisation's customers and other insurance benefits, and as one of the means of communication with the organisation.

2- It is permissible to re-publish the organisation's posts through the social media networking pages of the organisation, and express an opinion on these networks, knowing that they are not modified or tampered with, and that the name of the account of the posts’ owner must be mentioned.

3- All trademarks, logos, and images used in our accounts on social networking sites and copyrights in the content that we publish through our accounts are the intellectual property of the General Organization for Social Insurance, and these materials may not be copied or misused in any way, or even used for commercial purposes without obtaining the prior approval from the organisation, unless otherwise stipulated.

4- The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage our accounts via social media networking sites. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

5- You have the right to share any content through the organisation’s pages on social media networks, taking into consideration that your participation is an approval and confirmation that the content of this participation is not confidential and does not violate any contractual restrictions or violate any rights of any third party.

6-Users and inquirers may share their observations and suggestions through the organisation’s pages on social media networks, knowing that the use of offensive or insulting words or anything threatening is avoided, as the organisation may delete any comments or posts from users and inquirers, and ban them if it deems that they include the following:

A - Posts and comments that are inappropriate, offensive, or not related to the main topic of the post, or any posts that contain obscene, pornographic, or sexually explicit media.

B- Posts and comments that contain threats or personal attacks, use incitement or insulting terms, or are classified as messages of harassment or nuisance towards an individual, establishment or organization.

C - Wrong, inaccurate, or misleading posts and comments in any way.

d- Random posts and comments that contain or lead to infection of devices with any viruses or link them to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

1- The organisation has the right to hide or permanently delete any posts from any user through the organisation’s pages in social media networks.

2- When you participate through the Forganisation's pages on social media networking sites, the organisation has the right to use the content of your posts on its pages through any media without any legal or financial obligation with that participation.

3- The organisation is not responsible for any content or opinions expressed or shared by a user through its pages on social media networking sites. Also, the posts that appear on those pages do not necessarily reflect the orientation of the General Organization for Social Insurance, and the organisation is not aware of their validity. The organisation is not responsible for third party websites or their content.

• Manage and monitor the organization's social media accounts/communicate with us

The organisation makes every effort to supervise its social media accounts on a daily basis. If there is any insurance inquiry regarding services or products, please visit the (Contact Us) page on our website, and if you want a quick and immediate response to any problem you encounter, please call us on (8001243344) during the official working hours of the organisation that start on:

Sunday - Thursday from 08:00 a.m. to 06:00 p.m.

Friday from 02:00 p.m. to 06:00 p.m.

Saturday from 09:00 a.m. to 02:00 p.m.

Or through the customer care account on X platform @gosicare which is available 7 days a week.

The organisation is also entitled to claim responsibility for any party that directly or indirectly causes damage of any kind.

Last updated: 2026/06/07