Virtual visit Terms and Conditions

As the General Organization for Social Insurance (“the Organisation”) is an active social insurance organisation on the level of digital services, including: (Virtual visit), the privacy policy and terms of use of those services have been developed to ensure the provision of a safe and respectful communication environment between both the ogranisation and its users.

Whereas, the organisation is committed to provide the necessary protection for customers' data by clarifying the conditions for the types of data that the organisation may request and obtain, and the data that may be used when requested and collected through the (Virtual visit) service.

In confirmation of the organisation's strategic orientation to be a digital organisation that provides automated services according to a distinguished digital operational model that contributes in strengthening the insurance protection law in the Kingdom, and achieves customer satisfaction. The (Virtual visit) service was launched to inquire about all insurance services for organisation's customers, including contributors, pensioners and employers.

Therefore, kindly, read this document slowly and carefully, as it contains information about sharing content and ways of the organization in responding to any confidential, offensive, insulting or inappropriate content.

• Terms and Conditions of Use:

1- Using the (Virtual visit) service and sharing your personal data or any other data through this service constitutes acceptance of these terms and conditions.

2- These terms and conditions may be subject to subsequent changes at any time, therefore, it is necessary to review these terms and conditions periodically and any other new changes that may occur in their regard.

1- It is prohibited for the user or the customer to register or take a screenshot in the (Virtual visit) service for the purpose of misuse and publishing it through social media or any other means, and the organisation has the right to take the necessary measures towards this action.

• Privacy protection:

1- The General Organization for Social Insurance understands the importance of your privacy and personal data shared through this channel; Therefore, we are committed to keeping all data for all users safe, secure and confidential. Therefore, only contact information will be requested with the inquirer to provide the necessary assistance regarding the insurance inquiry, the services, and the provided products.

2- Kindly, respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on high level of professionalism and respect, so we encourage any opinions, criticize

or suggestions that the user wishes to share as long as the user will express it in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or information that may identify them.

• Copyright/Use License:

1- The organisation established a (Virtual visit) service as one of the means of communication with the organisation.

2- All trademarks, logos, and images used in the (Virtual visit) service are the intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or used in any way, or even used for commercial purposes without obtaining the prior approval of the organisation, unless otherwise stated.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage the (Virtual visit) service through digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

2- Customers and people who want to inquire may share their observations and suggestions through the organisation’s account in the (Virtual visit) service, and must not use an offensive or insulting word or anything threatening, including:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

b- Posts that contain threats or personal attacks, use profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, entity or organization.

C - Wrong, inaccurate or misleading posts in any way.

d- Random posts that contain or infect devices with any viruses or link them to malware, spyware, or any similar, which may harm the user's computer.

•Responsibility:

The services or information obtained through the (Virtual visit) service are provided “as it is” and “as available”, and therefore the organisation will not, under any circumstances, be liable for any damages, including (damages direct, indirect, special, incidental or consequential losses or expenses incurred in connection with this channel or its use or inability to be used by any party or in connection with any failure of performance, or error, omission, interruption, failure, or delay in operation or broadcasting, or due to computer viruses, or failure of lines or systems, or was the result of a breach of this agreement, warranties, negligence, or responsibility for services, information, or otherwise)and not these damages only. Also, even if the organisation was notified or its representative of the possibility of such damages or losses. We consider reporting the aforementioned damages an essential element of the interaction between the customer or the inquirer with the organisation.

Last updated: 2026/06/07