WhatsApp Terms and Conditions

Considering that the General Organization for Social Insurance is an active social insurance organisation on the level of digital applications, including the following instant chatting applications: (WhatsApp), the privacy policy and terms of use of that application were developed to ensure the provision of a safe and respectful communication environment in the organisation's channels, between both the organisation and its users. Whereas, the organization is committed to provide the necessary protection for its customers’ data by clarifying the conditions for the types of data that the organization may request and obtain, and what this data may use when requested and collected through the application (WhatsApp), and confirming the organization’s strategic orientation to be a digital organization that provides automated services according to a distinguished operational model that contributes in strengthening the insurance protection law in the kingdom and achieves customer satisfaction. A (WhatsApp) account was created to inquire about all insurance services for the organisation’s customers, including contributors, pensioners, and employers.

Therefore, kindly read this document slowly and carefully, as it contains information about sharing content and responding ways of the organization to any confidential, insulting, offensive or inappropriate content.

• Terms of Use and Conditions:

1- The use of the privacy and security policies of (WhatsApp) is subjected to the terms of use issued by the company, which requires reference to the terms, conditions, agreements and policies that explain the method of using (WhatsApp) and reading them carefully. These policies may differ from the organisation's privacy policy.

2- Using the (WhatsApp) application and sharing personal information or any other information through the application constitutes acceptance of these terms and conditions.

3- These terms and conditions may be subjected to subsequent changes at any time. It is necessary to review these terms and conditions periodically and review any new changes that may occur in their regard.

• Privacy Protection:

1- The General Organization for Social Insurance understands the importance of protecting the data shared through this channel, so, we are committed to keep all data for all users safe, secure and confidential. Therefore, only contact information of the inquirer will be required to provide the necessary assistance regarding his/her insurance inquiry and the provided services and products.

2- Please respect the privacy of the organization's employees. We know that the relationship between our customers, our branches, relationship officials and employees is on a level of professionalism and respect, so we encourage any opinions, criticism or suggestions that the user wishes to share as long as the user will express it in a polite manner and decent words. However, we ask everyone to respect the privacy of employees and refrain from publicly posting any personal information or information that may identify them.

• Copyright/Use License:

1- The organisation account was created in the application (WhatsApp) as one of the means of Contact Us service.

2- All trademarks, logos, and images used in the (WhatsApp) application are intellectual property of the General Organization for Social Insurance, and may not be copied, imitated, or misused in any way, or even used for commercial purposes without obtaining the prior approval of the organisation, unless otherwise stated.

3-The General Organization for Social Insurance is not responsible for the content published by users, including posts shared by employees of the organization or customer service employees who are not officially authorized to manage (WhatsApp) via digital channels. Also, the content shared by others is not edited by the organization and does not necessarily reflect the organization's orientation.

4- Customers and inquirers may share their observations and suggestions through the organisation’s account in the (WhatsApp) application, knowing that the use of offensive or insulting words or anything threatening is avoided. Examples of these posts:

A - Posts that are inappropriate or offensive, or any posts that contain obscene, pornographic or sexually explicit media.

B- Posts that contain threats or personal attacks, or using profanity or insulting language, or are classified as messages of harassment or nuisance towards a person, establishment or organization.

C - Wrong, inaccurate or misleading posts in any way.

D- Random posts that contain or infect devices with any viruses or link devices to malware, spyware, or similar, which may harm the user's computer.

•The Responsibility:

1- The services or data that are obtained through the (WhatsApp) application are provided “as it is” and “as available”, and therefore the organisation will not, under any circumstances, be liable for any damages, including: (direct, indirect, special, incidental or consequential damages, losses or expenses related to the use or connection with this channel or inability to be used by any party or in connection with any failure of performance, error, omission, interruption, disruption or delay in operation or broadcasting or due to computer viruses or failure of lines or systems or was a result of a breach of this agreement or guarantees or negligence or responsibility for services or information or otherwise) and other damages, even if the organisation or its representative has been notified of the possibility of such damages or losses.

We consider reporting the aforementioned damages as an essential element of the interaction between the customer or the inquirer and the founder.

Last updated: 2026/06/07